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If you have a need that requires contacting another person, please know that you can contact us via chat.

Contact via chat is recommended if:

You can't find what you were looking for here.
You need to reduce or add tracker modules.

We recommend that training be done to clarify all possible doubts. Take the manager training here.

Learn here how to answer your questions in Contele Rastreador.
How to ask questions in the chat

In the system or help center, click on the chat button located in the lower right corner.

Send a message, and if you are in the help center, identify your email address and let us know if you are a customer or not or if you have a quote.

Important: Always enter the email used to enter the system, this is necessary to forward it to your consultant.

After that, the chat will give you 5 options. If you have questions about using the system, click System Usage Questions.

From there, the chat will ask questions to detail your question, and if no article responds, a consultant will contact you there.

How to add or remove modules

To add or remove modules from your fleet, it is also necessary to request via chat.

You must inform that you are a client of Contele Rastreador and, when the 5 options appear, click on Financial (Boletos, Notes and Plans).

After that, choose one of the following options:

Plans and Additives to add modules;
Cancel or Reduce to remove modules.

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Date of last article update: August 24, 2021
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